1. Focus the conversation on the future rather than the past.
2. Replace the long diatribe with a dialogue.
3. “Let silence do the heavy lifting.”
4. Use the conversation as an opportunity to grow the relationship.
5. Help the person save face.
6. Use the salami-method when you establish goals for others.
7. Give praise en route
http://www.openforum.com/idea-hub/topics/the-world/article/the-criticism-sandwich-a-stale-idea-bruna-martinuzzi
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